Live Chat Software Global Market Growth and Demands 2016 - 2020

Live Chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account. Research Beam’s analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

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Covered in this report
The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

Research Beam's report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

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Key vendors
• LivePerson
• Zendesk
• LogMeIn
• LiveChat
• SnapEngage

Other prominent vendors
• Comm100
• Freshdesk
• Intercom
• JivoSite
• Kayako
• LiveZilla
• Olark
• Provide Support
• PureChat
• UserLike
• Velaro
• Woopra

Market driver
• Increased need to improve CRM
• For a full, detailed list, view our report

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Market challenge
• Requirement of compliances
• For a full, detailed list, view our report

Market trend
• Live chat software integration with social media
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

Table of Contents
PART 01: Executive summary
PART 02: Scope of the report
PART 03: Market research methodology
PART 04: Introduction
PART 05: Benefits of live chat software
PART 06: Market landscape
PART 07: Market segmentation by end-user
PART 08: Geographical segmentation
PART 09: Market drivers
PART 10: Impact of drivers

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