Technical Support Advisor

- Identifies, researches, troubleshoots and resolves technical problems that customers may encounter.
- Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions, to resolve technical issues.
- Tracks and monitors the problem to ensure a timely resolution.
- Identifies recurring problems and contribute ideas on ways to better solve these problems.
- Should have excellent communications skills with a fluent command of one of the following languages: French, English, Greek, Italian, Spanish, Portuguese, and German.