Huawei Consumer Business Group' chooses Egypt to launch its first Regional Contact Center

Huawei Consumer Business Group inaugurated today its first specialized "Contact Center" for customer service and technical support in the Middle East and Africa region located in Cairo, Egypt. The Contact Center is established in cooperation with Teleperformance Egypt, the worldwide leader in outsourced multichannel customer experience management. This cooperation aims at providing the best technical support and customer services to Huawei's customers in the region, offering for the first time both online (Internet) and offline (Call Center) services in order to ensure the utmost customer reach.

This newly launched Contact Center comes as part of Huawei's expansion strategy and commitment to best serve its customers' needs, through utilizing current resources and constantly adopting innovative solutions. An aspect which will positively affect its smartphones' market share in the Middle East and Africa region.

Bruce Fan, President of Huawei Consumer BG - Northern Africa Region, stated that: "Huawei's Contact Center provides premium services to its users across 11 countries in the Middle East and Africa region - including: Egypt, Saudi Arabia, Kuwait, Bahrain, Qatar, Emirates, Oman, Tunisia, Algeria and Morocco - the group's expansionary plan is expected to cover around 20 countries in the near future.