Egypt's Raya expands call center business

Egypt’s biggest outsourcing services provider, Raya Contact Center, is expanding as economic growth rebounds and a weaker currency makes it more competitive.

The Cairo-based company, which operates offshore call centers and offers other corporate services, added about 1,000 workstations this year, compared to a previous annual average of 400 workstations, Chief Executive Officer and Managing Director Reem Asaad said. The company expects to reach a total of 10,000 workstations by the end of 2020, from 6,700 now.

Raya, which gets 75 percent of its revenue from serving clients outside Egypt, expects to begin operating in Saudi Arabia in the second quarter of 2019, Assad said in an interview.

"We are now getting back on the map," Asaad said. "We are price competitive and foreign clients are now getting back in touch with us."