Avaya presents solutions for Egypt’s services economy at Cairo ICT

Avaya has announced its participation at the Cairo ICT 2018 conference, where it will present cutting-edge technologies that enable impactful customer and employee experiences.

The company will demonstrate a number of industry-first platforms that unify unified communications (UC) and contact centres (CC), enabling the seamless transition of communications between customer-facing employees and internal teams.

Avaya will also showcase the world’s first social network for chatbots, as well as several industry-specific use cases that highlight innovations in workflows, customer engagement and customer relationship management.

Fadi Hani, Vice President for the Middle East, Africa and Turkey, Avaya, said: “The ICT market in Egypt is growing by leaps and bounds as the country continues to adopt smart, connected business solutions. At the same time, organisations are increasingly looking to deliver more rewarding and consistent customer experiences through the use of technology.