El Molla highlights the ministry’s keenness to resolve complaints

Minister of Petroleum and Mineral Resources Tarek El Molla pointed out the Ministry’s full keenness to respond and deal with any complaints received from the unified government complaints system or through the emergency numbers designated for each activity, the ministry said in a statement.

The minister stated that the performance achieved by the government complaints system during its continuous development confirms the state’s keenness continuously communicate with citizens, respond quickly and resolve any problems that may arise.

El Molla highlighted the importance of the Ministry of Petroleum and Mineral Resources continuing to be at the forefront of the ministries that cooperate with the system and achieve the highest response rates as an inherent right for citizens who see the system as a strong communication gateway with the government through which they achieve the highest and fastest response to their complaints through the procedures and requirements followed to achieve this.

The Ministry of Petroleum and Mineral Resources has achieved response and resolution rates in complaints received by the system since its inception until now, amounting to 98%, out of a total number of complaints amounting to 64,272 complaints, through the Egyptian General Petroleum Corporation (EGPC), the Egyptian Natural Gas Holding Companies (EGAS), Ganope Petroleum Company, the Egyptian Petrochemicals Holding Company (ECHEM), the Egyptian Mineral Resources Authority (EMRA), and subsidiaries such as Egypt Gas Company, Modern Gas, Town Gas, Petrotrade, Petrojet, Petrogas, Misr Petroleum, Co-operation Petroleum, Butagasco, Gastecm Cargas, and others.