WE to cut off internet for specific customers in 12 days

Egypt’s leading telecommunications company, WE, has announced that it will be cutting off home internet services for customers who fail to pay their landline bills within the next 12 days.

The company has emphasized the importance of paying November’s landline bill to avoid internet disconnection or additional penalties.

As the deadline approaches, many customers are inquiring about how to avoid this situation and ensure uninterrupted service.

Reason for Internet disconnection

WE has clarified that customers who do not settle their November landline bills by the specified date will have their internet service suspended.

Starting from November 28, 2024, which is 12 days from the announcement date, landline service will be converted to a receive-only mode for a period of 7 days, meaning customers will be unable to use the internet during this time.

Landline bill and penalties

If the payment is further delayed, late fees of 1.5 percent of the bill amount will be incurred for each month of delay, with a minimum charge of LE10. Persistent non-payment may result in the permanent termination of the service.

How to avoid Internet disconnection

WE offers several convenient payment methods to avoid service interruptions:

Online payment: Customers can pay their bills through the company’s website or the “My WE” application.

Electronic payment services: Services like Fawry, Vodafone Cash, Sadad, and Masary, as well as ATMs of banks such as the National Bank of Egypt and CIB, can be used for payments.

Post offices: Egyptian post offices also offer bill payment services.

If a customer fails to pay their bill for several months, the line will be permanently disconnected and made available to new customers.

Reinstating the same number would require a new application process, involving additional procedures and delays.