Ericsson extends managed services deal with e& Egypt

Ericsson has extended its managed services and customer support contract with e& Egypt for another five years, pledging to enhance the operator’s AI integration and operational efficiency as part of the renewed agreement.

In a statement, the Swedish vendor confirmed it will continue overseeing e& Egypt’s network operations and customer support, aiming to boost service quality and improve user experiences through the implementation of advanced technologies such as AI.

Amr Fathy, e& Egypt’s Chief Technology and Information Officer, stated: “This partnership highlights a shared vision to leverage AI-driven network technologies for next-generation advancements in telecommunications. We seek to build on Ericsson’s expertise to integrate AI into network operations, enhance service quality and user experience for our subscribers, while paving the way for future growth.”

Ekow Nelson, Ericsson’s Vice President and Head of Global Customer Unit for e& in the Middle East and Africa, added: “Our extended partnership aligns with e& Egypt’s efforts to provide an elevated user experience for its customers as it transforms into a technology company powering the connected digital future.”