Product Specialist needed for Bayt

To apply for this vacancy, please visit:
http://www.bayt.com/en/job/product-specialist-cairo-egypt-in-egypt-3106576/

Job Description

We have an immediate need for a Product Specialist (Customer Care) to build and maintain relationships with our clients, job seekers and employers, in order to promote our products and services.

The Customer Service Specialist will train our clients on the use of our online services, audit their satisfaction as well as motivate the repeat usage of our products and services. The Product Specialist will be available to assist the clients with any issues they might have. A professional attitude is the key for this role.

Duties and Responsibilities:

• Follows up with assigned employer accounts on their usage & behavior
• Performs usage analysis and identifies low points of engagement across employers
• Conducts outbound calls to employers to help them graduate to next level of engagement
• Conduct regular online surveys with job seekers and employers to assess customer satisfaction rate
• Performs physical 1-to-1 sessions with single significant employers
Skills

• Excellent communication skills in English, both written and verbal
• Hard-working and detail oriented
• Time management skills
• Ability to build and maintain good relationships with clients
• Ability to train customers and users
• Strong work ethics
• Must be customer focused and Internet literate