Head Customer Relations Management- by Top Business

Job Description:
Providing help and advice to customers using your organisation's products or services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analysing statistics or other data to determine the level of customer service your organisation is providing
Producing written information for customers, often involving use of computer packages and software
Writing reports analysing the customer service that your organisation provides

Qualifications:
Age : 35 and above
Gender : Male Only
Experience Background : Head CR management in Real Estate company
Computer Skills : Excellent in Microsoft Office
Language Proficiency : Excellent in Arabic and English ( written and spoken )
Years of Experience : 4 years and above

Benefits :
Medical Insurance
Mobile Allowance

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