Operations Manager- by Top Business

Job Description:
Coordinate internal and external technical/operational resources to ensure an efficient overall performance of Operations.
Coordinate resources to deliver the company’s Product/Services on budget, time and quality.
Manage technical/operational communication with internal Business Units and external customers/providers.
Define and implement initiatives to improve the performance of Operations.
Monitor operational processes, systems and policies.
Identify lack of efficiency and opportunities for process improvement
Define and implement initiatives to improve the overall performance.
Research new technologies to improve efficiency.
Provide technical support for new Product/Service definition, planning and development.
Understand customer’s needs.
Provide pre-sale support to Sales Team
Define technical/operational solution, resources plan and implementation plan for new product/services.
Define operations processes to provide the suitable information/procedures to delivery coordinators and operations technicians.
Perform Project Management role for internal/external technology projects
Work closely with different internal Business Units and external customers to understand the requirement for each Project, developing effective working relationships.
Develop Project management Methodology base on standards.
Manage the whole life cycle of the projects ensuring they are delivered within scope, schedule, cost, and quality.
Monitor and motivate the cross functional team assigned to the Projects.

Qualifications:
Bachelors degree in Telecommunications or Computer Science.
5+ years of experience as Operations Manager in a Mobile VAS Managed Services company
5+ years of proven track experience on managing successful project implementation in Technology environment
3+ years of proven track experience on Mobile Telecom Services and experience on VAS platforms.
Experience managing the whole project life cycle using standards of Methodology. Prince2 or PMP certified is a strong plus.
Experience on Mobile Financial Services (Keywords : MFS (Mobile Financial Services) , DCB (Direct Carrier Billing), DOB (Direct Operator Billing))
Working knowledge of ITIL.
Excellent interpersonal skills to quickly build productive working relationships throughout the business
Excellent client facing skills
Strong organisation, communication, prioritisation and time management skills.
Strong ability to multi-task and complete projects within tight deadlines

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