Customer Service Representative- by Top Business

Job Description:
Handle placement tests, students’ registrations and enrollments on the management system.
Taking students’ cash and credit cards payments and issuing invoices.
Respond to students’ and agents enquiries and bookings via email within 24 working hours.
Handle and resolve students’ complaints.
Maintain students’ database.
Provide appropriate solutions and alternatives within the time limits.
Follow up to ensure resolution.
Obtain and evaluate all relevant information to handle product and service inquiries.
Giving prompt, clear and accurate information about courses (face-to-face, via email and/or by phone).
Listen attentively to students’ requests and enquiries.
Follow communicated procedures, guidelines and policies..
Helping students with visa issues, accommodation, inquiries, and general assistance.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints and details of actions taken.
Prepare and distribute customer survey reports.
Follow up on customer interactions.
Handle inbound and outbound calls.
Helping students with visa letters, making calls and general routine office-type work.
Helping to keep noticeboard information in ILI reception, café and classrooms up-to-date.
Helping to keep website updated with current product information.
Making sure that information displayed on all ILI notice boards and front Desk screen is accurate, current and relevant.
Being able to talk to students about social activities, or put them in touch with our specialist activity leaders.
Supporting educational, Finance, and marketing department with reports, students’ data, history and payment information.

Qualifications:
Minimum 1-2 years of customer service/call center
Fluent English
Working days/hours flexibility is a must

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