Call Center Agent- by Top Business

Job Description :
Courteously answers incoming calls following guidelines for telephone etiquette and positive customer service and respond to emails and handle customer inquiries both telephonically and by email.
Handles all client calls with a positive and service-oriented attitude
Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls in order to ensure customer confidence, satisfaction and loyalty.
Maintain data protection and confidentiality for both staff and customers.
Perform related duties as assigned by Supervisor

Qualifications :
Bachelor's degree from any university is a must.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Outlook) and very good in relevant computer applications.
Very good in English and Arabic and other additional languages an advantage
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment preferred
Good data entry and typing skills • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

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